A look at the European automotive aftermarket.
The Boston Consulting Group (BCG), in collaboration with the European Automobile Manufacturers' Association (ACEA), has investigated the dynamics of the European automotive aftermarket. This study surveyed executives of European automotive manufacturers and conducted extensive interviews with industry experts from across the aftermarket spectrum. The research idenfified trends that will shape competition over the next few years.
The analysis revealed three key elements. First, the increasing complexity of motor vehicles - particularly of cars - is pushing the aftermarket repair business toward greater scale and consolidation.
Second, non-traditional players, such as insurers, fleet operators and leasing companies are reshaping the marketplace by steering business to their selected repair networks.
Finally, authorised and independent repair providers are more aggressively pursuing market share by poaching one another's customers.
This study builds on an earlier 2012 BCG report into the automotive aftermarket.